PRODUCT REFUND POLICY

THERE IS A 7 DAY RETURN POLICY, MEANING YOU HAVE 7 DAYS FROM THE DAY THE PACKAGE ARRIVES TO REQUEST FOR A RETURN.

ALTHOUGH ALL PRODUCTS ARE HAND TESTED AND CHECKED BEFORE SHIPPING, PLEASE CHECK YOUR ORDER WHEN IT ARRIVES. CONTACT US IMMEDIATELY IF A PRODUCT ARRIVES DEFECTIVE, DAMAGED, OR IF THE WRONG PRODUCT WAS RECEIVED SO THAT THE ISSUE CAN BE REVIEWED AND RESOLVED.

TO BE ELIGIBLE FOR A REFUND OR EXCHANGE, PRODUCT(S) MUST BE KEPT IN THE ORIGINAL CONDITION THAT IT WAS RECEIVED  — UNUSED AND IN ITS ORIGINAL PACKAGING. PROOF OF PURCHASE OR RECEIPT IS REQUIRED TO START A RETURN. PLEASE ALSO PROVIDE A PHOTO OR VIDEO OF THE ISSUE.

PLEASE CONTACT US AT JENUINESTHETICS@GMAIL.COM TO START A RETURN OR FOR ANY ORDER QUESTIONS.